Refund Policy

Covered Purchases

This policy applies to subscription payments and other direct charges billed by or on behalf of Searvora for access to our software products and related features, unless a separate commercial agreement states otherwise.

Payments are processed by Paddle. Refund handling should be understood together with Paddle's applicable buyer and refund policies, which may affect how payment reversals, timelines, and original payment methods are administered.

14-Day Refund Policy

For first-time subscription purchases, we generally review refund requests submitted within 14 calendar days from the date of the initial successful payment.

Submitting a request within the 14-day window does not guarantee approval, but it ensures the request will be assessed under this policy and in coordination with Paddle's refund handling requirements.

When a Refund May Be Approved

We may approve a full or partial refund when we determine that the request is reasonable under the circumstances.

• You were charged incorrectly, duplicated, or billed after a documented cancellation issue.
• A material technical failure prevented you from accessing core paid functionality and we could not resolve it within a reasonable time.
• The request was submitted during the initial review window and account usage was limited.
• A refund is otherwise required by applicable law.

When Refunds Are Typically Not Available

Refunds are generally not provided for the situations below unless required by law or expressly promised in writing.

• Renewal payments for ongoing subscriptions after the initial purchase period.
• Requests submitted after the applicable refund review window.
• Charges for periods in which the service remained available but was unused.
• Dissatisfaction arising from features, limitations, or plan scope that were described before purchase.
• Account suspension or termination caused by violations of our Terms of Service.

Effect of Cancellation

Cancelling a subscription stops future renewals but does not automatically create a refund for charges that have already been processed. Unless we state otherwise, access usually remains available through the end of the paid billing period after cancellation.

How to Request a Refund

To request a refund, contact our support team and provide enough information for us to locate and review the order.

• Email address associated with the purchase
• Order number, invoice number, or transaction reference
• Date of purchase and plan name
• Short explanation of the issue and the outcome you are requesting

Review and Processing Timeline

We aim to review refund requests within 3 to 5 business days. If a refund is approved, we will initiate reimbursement to the original payment method used for the purchase unless another method is required by law or payment constraints.

Banking and card network timelines vary, so the final posting date may depend on your payment provider.

Once a refund is processed, associated paid access may be removed immediately or at the end of the current access period, depending on the reason for the refund.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in law, payment operations, or product packaging. The latest version posted on this page will apply going forward unless law requires otherwise.